FAQ

Before You Subscribe

How much does it cost?

$9.99 per month.

Can I get a discount?

We frequently run promotions. 

Is there a free trial?

We have a free 3 day trial. If you cancel before the 3 days are up, then your card will never be charged.

Is there a penalty for canceling?

Nope, there are no contracts. Feel free to cancel at any time.

If I cancel, how long will I have access to the service?

You will lose access to use Component Studio at the end of your current billing period.

What happens to my files if I cancel my subscription?

We'll hold on to your files for 90 days after your cancellation. Download anything you need before you cancel, or resubscribe before the 90 days is up.

How can I cancel my subscription?

1.  Log into your account, and click on "Subscription"

2.  Under the Subscribe section, click on the red "Cancel" button

3.  Our system will bring up a pop-up window, asking you to confirm your choice.  Please make sure that your browser allows pop-ups on our site, or you will not be able to cancel your subscription.  You will need to click on "Ok" in this window.  

Please note that deactivating your account will not end your subscription, so please follow the steps above.

Getting Started

Is there some help to get me started?

Yes, check out our getting started videos.

If I need support, who can I ask?

Send an email to info@thegamecrafter.com.